Terms and Conditions

Delivery of Goods and Supply of Services

1. The Company/Fitter will deliver the Goods and supply the Services to the delivery address noted in the order.

1.2. Retention of Ownership: All materials supplied by Kristoffersen Carpets, including but not limited to carpet, flooring, underlay, adhesives, and any other related materials (hereafter “Materials”), shall remain the property of Kristoffersen Carpets until full payment has been received from the Client.

1.3 Right to Reclaim Materials: If full payment is not made within [30 days] of the agreed payment date, Kristoffersen Carpets reserves the right to reclaim any installed or uninstalled Materials from the Client’s property, provided the reclaiming can be done without causing unreasonable damage to the Client’s premises.

1.4 Access to Property: In the event of non-payment, the Client agrees to grant Kristoffersen Carpets reasonable access to the premises to remove the Materials. If access is denied, Kristoffersen Carpets reserves the right to pursue legal action for the recovery of the materials or the outstanding payment.

1.5 No Transfer of Title: Until full payment is received, the title of all Materials remains with Kristoffersen Carpets, and the Client shall not sell, transfer, or encumber the Materials in any way.

1.6 Risk and Liability: Although ownership of the Materials remains with Kristoffersen Carpets until payment is received, the risk of loss, theft, or damage to the Materials passes to the Client upon delivery and/or installation. The Client is responsible for maintaining the Materials in good condition until payment is complete.

1.7 Dispute Resolution: In the event of a payment dispute, both parties agree to attempt resolution through mediation prior to pursuing formal legal action.

2. Unless otherwise expressly agreed in writing, any delivery or supply date or time specified by the Company in any order or otherwise is a best estimate only and the Company will not be liable to the Purchaser for any loss or damage (including for the avoidance of doubt any loss of income or revenue, loss of business, loss of anticipated savings, loss of data or any waste of time, related to a cancelled or delayed fitting appointment) sustained by the Purchaser if the Company/Fitter fails to meet that time scale because of circumstances beyond the Company’s/Fitter’sreasonable control.

3. Whilst every attempt will be made by the Company to ensure that the Goods supplied match in every respect any samples shown or the description given to the Purchaser, any minor or immaterial variation between sample or description and the Goods delivered shall not entitle the Purchaser to reject the Goods, nor to withhold or reduce payment of the purchase price, nor claim any compensation for such variation or change.

3B. Any selections made by the purchaser from an email or website will be made at the purchaser’s own risk with the full knowledge that the image on the screen does not accurately show the colour of the product.

3C. Any purchases made where the purchaser has asked Kristoffersen to make the selection on the purchaser’s behalf will be done so at the purchaser’s own risk.

4. Unsuccessful installations: Purchaser payments/good-will refunds will not be made and the Company shall not be liable to the Purchaser if the Company/Fitter are prevented or delayed in the performing any obligations to the Purchaser if this is due to any cause beyond the Company’s reasonable control including (but not limited to): delays caused by the Company’s suppliers, shipping delays, an act of God, an explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by the Purchaser to give the Company a correct delivery address or notify the Company of any change of address; home adaptations;pre-installation payments not received.

5. Full payment must be made before the commencement of fitting work.

6. Purchasers should ensure that the Goods they purchase can be delivered to their installation address and any doorway or

stairwell etc. is wide or high enough for Goods to be delivered. Unless a contrary intention appears in the invoice, delivery shall be complete when

Goods are delivered to the Purchasers’ land and no warranty or promise is given by the Company that the Goods can be delivered into a property or to a specific room.

7. Where the Fitter and/or delivery personnel are requested to deliver to a specific room or property, such is done at the Purchasers’ own risk and no liability shall rest with this Company in respect of damage to decorations, ornaments, or fixtures (such as door frames and the like). The Company will store goods not capable of being delivered for these reasons, namely the inability to deliver Goods into specific rooms or to the purchaser’s property, for three weeks, whereupon a storage charge shall become payable.

8. The Company/Fitter accepts no liability in respect of incorrect fitting; shortage or oversupply where such is due directly to the Purchasers’ own measurements being incorrect. Purchasers are therefore reminded to check measurements or ask the Company to do so before the Order is placed. Unless the Company/Fitter has measured the area, the Company/Fitter is not liable for any product that has been bought or measured incorrectly. The Company can arrange to measure the area for the Purchaser so that the Purchaser can order the required amount. Spare packs of flooring can not be returned.

9. The Company/Fitter shall not be liable for the removal and/or replacement of furniture unless by prior arrangement with the Company. Unless otherwise agreed in the order.

9b. The furniture service is defined as large items only. IE a 2 sofas in the lounge, a bed and wardrobe in the bedroom. All storage furniture must be empty and small items and electricals must be removed. Any additional items in the room will incur an additional charge or if fitting cannot be completed a revisit charge.

10. The Company/Fitter shall not be liable for the uplift, removal, and/or disposal of existing floor coverings, carpets, and underlay unless otherwise agreed in the Order.

10b. Uplift is defined as one layer of flooring (inclusive of underlay), if multiple layers are to be removed additional charges may apply.

10c. If uplifting of old material results in damage to pipes, kitchens, tiles, or any other household item from poor workmanship previous. We will not be held responsible.

10d. Any old floor uplifted may be of a different height to the new floor installed. Any gaps in the skirting, architrave or fitted units will be the responsibility of the client to fill.

11. The uplift of existing carpets and underlay and / or vinyl and the removal and replacement of furniture is not included in the Company’s standard fitting service. This service can be arranged in advance for an additional charge. If the service proves to be necessary on the day of fitting additional charges will apply.

12. The Company shall not be liable for incorrect fitting of the Goods if Purchasers instruct their own Fitters to undertake such work.

13. Pattern matching cannot be guaranteed unless specifically requested in the order and will be. To pattern match or fit without joins an amount of flooring in excess of the measurements will be required. Additionally, pattern-matching on stairs may not be possible where more than one flight of stairs requires carpeting. The Purchaser should specifically discuss such matching in the Order if desired being mindful that such requests may not be capable of being fulfilled.

14. The Company reserves the right to have any damaged carpets professionally cleaned or repaired where damage is caused to them by any cause for which the Company is directly responsible.

15. If doors need trimming, this can only be judged once the floorcovering has been fitted. In these circumstances, the Company/Fitter can arrange for doors to be trimmed at an additional charge which is payable directly to the Fitter/Joiner on completion of door trimming. Additional charges will apply to exit doors, fire doors & steel-lined doors. It may not be possible to trim certain specialist doors.

16. Kitchen kickboards and side panels can be removed and trimmed on-site for an additional charge. Items that have a high gloss finish will need to be trimmed by a third party.

17. The Company shall not be liable under any circumstances for underfloor Services, floorboards, etc., particularly where central heating pipes and electrical cables are close to the carpet fixing area. No responsibility is taken for damage to such services, or for damage to alarm cables where they are concealed from view or obstructing the area that the Company/Fitter has agreed to work in. The Company/Fitter does not screw down squeaky floorboards. If the Company is fitting a new subfloor such as plywood, every care is taken to not puncture a pipe, but due to the fact the pipes are not visible to the Fitter, no responsibility or liability is taken for any leak that may arise.

17B. The company shall not be liable for squeaky floorboards, even if plywood has been installed. Plywood will not stop squeaks and the movement in the subfloor should be rectified by a third party prior to our arrival.

17C. Where screed or plywood is installed the purpose is to make the sub-floor smooth enough to receive floorcoverings not to make the floor level.

17D to enable us to fit flooring contact will be made between the flooring and the skirting/walls. The purchaser should expect to have some remedial work to the decor after the flooring is fitted. Kristoffersen disclaims any liability for any harm to painted walls or skirtings especially if covered in chalk or gloss paint that necessitates the complete repainting of the wall or room. If the chosen paint or wallpaper is prone to damage, it is advisable to complete the decorating process after the carpet or flooring has been installed, as we will inevitably make contact with the walls while laying the flooring.

18. Kitchen appliances can be moved by the Fitter by prior arrangement with the Company at an additional agreed charge. No responsibility or liability is taken for disconnection and re-connection.

19. The Company/Fitter cannot be held responsible for any damage or failure of the floor finish due to a sub-floor that the company/fitter has not installed.

20. The Company/Fitter cannot judge the condition of any sub-floor if existing flooring or freestanding objects are obstructing it. Extra charges will apply should the sub-floor require additional remedial work when fully visible. This will be discussed and agreed with the Purchaser before any extra work commences.

21. Any works carried out by a third party and after a quotation from the Company has been accepted, is subject to a further site visit by the Company/Fitter to confirm measurements & floor levels. Any further materials & labour required arising from changes to the floor area by a third party will be chargeable.

22. Should the carpet need re-stretching, this will be carried out free of charge within the first twelve months, as long as the carpet hasn’t been cleaned or lifted since fitting.

22B. If fitting to beading (mouse moulding), the recommended method is Turn & Tack, however if we agree to fit with smoothedge, then there may be a risk of the carpet coming off the gripper, this is not a fault of the fitter, and any remedial work shall be chargeable.

23. In new-build installations, houses can be liable to shrinkage, especially wooden thresholds, door linings, architraves and skirting boards. Where this happens and the wood pulls away from the flooring, this is not considered a problem with the installation. The Company will attempt to rectify any such situation but the Company is not financially liable for the issue. A callout charge will apply for any remedial work undertaken.

24. Skirting boards can be removed by the Fitter prior to installation of a wood floor at an agreed additional charge. The Company/Fitter cannot be held responsible for any damage to plasterwork that may occur in the course of the removal and resiting of these skirting boards.

25. Floating floors, as their name suggests, hover above the existing subfloor, and it’s natural to anticipate some degree of movement with these flooring types. Engineered wood, laminate, and click LVT all fall into the category of floating floors.

26. If the Purchaser wishes to cancel or postpone fitting, at least 48 hours notice is required otherwise a charge may be added to the labour costs at the discretion of the Company. If the Fitter is postponed on-site by the Purchaser or their tradespeople when the Company hasbeen given a guaranteed fitting date, labour charges will be due from the Purchaser for the days that the Company/Fitters cannot work.